Warranty & Returns

Every product we sell is new and sealed, and carries the brand’s official warranty in Singapore. Keep your invoice from us; it is your proof of purchase for the warranty.

Warranty

The warranty is the brand’s, and the brand’s authorised service centre in Singapore handles it. Contact them directly with your invoice; that is the quickest route to a repair or replacement. If you are not sure who the service centre is, message us and we will tell you.

Some brands require the product to be registered on their website within a set time after purchase. Check the brand’s website when your order arrives.

If we sent the wrong item

Tell us within 3 days of delivery, on WhatsApp or by email, with your invoice number. Do not open the box. We will collect the wrong item and send the right one at our cost. A wrong item that has been opened cannot be taken back.

Returns

We do not accept returns. There is no change-of-mind return, and an item ordered in error is not returnable, so please check the model number before you confirm an order. Once a box has been opened it cannot be returned for any reason; a fault in an opened product is a warranty matter for the brand’s service centre.

Any return we do agree to is case by case, and the item is brought to our office at 22 Kallang Ave #05-05, Singapore 339413, Monday to Friday, 9am to 6pm, in person or by courier at your cost.